Terms and Conditions

Welcome to EverBlue Tours. This document outlines the terms and conditions under which you may access and use our website and services. By using our website and engaging with our services, you agree to be bound by the terms outlined below. If you do not agree, please do not use our website or services.

1. About EverBlue Tours

EverBlue Tours specializes in providing luxury adventure travel experiences — including curated tours, cruises, honeymoons, guided hikes, nature-focused journeys, and cultural explorations. Our services include tailor-made travel packages, expert-led itineraries, and premium accommodations.

Our headquarters is located at:
1 Central St. #205 Middleton, MA 01949

We operate with trusted global partners to deliver exceptional service. For more information, visit everbluetours.com.

2. Permitted Use

By accessing this website, you agree to use it solely for:

Booking travel services offered by EverBlue Tours.
Learning more about our destinations and tours.
Communicating with our team for inquiries and support.

Your use of our services must comply with all applicable laws and these terms.

3. Prohibited Use

You are prohibited from using our website to:

Engage in illegal activities or violate any laws.
Harass, threaten, or harm others.
Copy, sell, distribute, or exploit any content on the website without permission.
Access our services if you are under the required legal age in your jurisdiction.
Interfere with or disrupt website functionality or its security systems.
Alter, reverse-engineer, or misuse any intellectual property on the site.

Failure to comply may result in termination of access and legal action.

4. Payments, Deposits & Refunds

A deposit is required at the time of booking to secure reservations. The deposit amount will be communicated during the booking process.
Final payment is typically due 60–90 days prior to departure, unless otherwise specified.
Cancellations made before the final payment deadline may receive a partial refund, subject to supplier policies and administrative fees.
Cancellations made after the final payment deadline are generally non-refundable. Refunds are at the discretion of EverBlue Tours and its partners, and may be subject to third-party cancellation penalties (e.g., airlines, hotels, cruise operators).

5. Travel Risks & Responsibilities

By booking with EverBlue Tours, you acknowledge that travel involves inherent risks, including but not limited to accidents, illness, weather disruptions, political instability, and natural disasters.
EverBlue Tours is not liable for delays, cancellations, or changes in itinerary due to circumstances beyond our control.
Travelers are responsible for ensuring they meet all entry requirements, including passports, visas, vaccinations, and other health regulations.

6. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance covering trip cancellation, interruption, medical emergencies, evacuation, and baggage loss. EverBlue Tours is not responsible for any costs or losses incurred due to lack of insurance coverage.

7. Third-Party Services

Many of our services involve third-party providers (airlines, hotels, cruise lines, ground operators). EverBlue Tours acts as an intermediary and is not liable for the acts, omissions, or negligence of these providers. Any disputes must be addressed directly with the service provider.

8. Indemnification and Disclaimer of Liability

You agree to indemnify and hold EverBlue Tours harmless from any claims, damages, losses, or legal fees arising from your misuse of our website or services.

While we strive to provide accurate and up-to-date information, we do not guarantee the completeness or accuracy of website content. We are not responsible for any errors, interruptions, or losses resulting from website use.

9. Disruption of Services

We aim to maintain uninterrupted access to our website and services, but disruptions may occur due to maintenance, updates, or unforeseen technical issues. While we will endeavor to notify users of scheduled downtime, some disruptions may occur without notice.

We are not liable for any inconvenience or loss caused by service disruptions.

10. Length and Termination of Services

This agreement begins when you first use our website and continues until you cease to use our services. EverBlue Tours reserves the right to suspend or terminate access to our website or services for any reason, including violations of these terms.

11. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

12. Confidentiality of User Information

Any personal information you provide to EverBlue Tours, including contact details and payment information, is treated as confidential. We do not sell your information to third parties without your consent, except as necessary to provide our services (e.g., booking accommodations, transportation, or tours).

13. Governing Law and Dispute Resolution

These terms and conditions are governed by the laws of Massachusetts. Any disputes will be resolved through arbitration or the courts of Massachusetts, as determined by EverBlue Tours.

14. Agreeing to the Terms and Conditions

By using this website and purchasing our services, you acknowledge that you have read, understood, and agreed to these terms. This agreement is legally binding and cannot be modified by the user.

15. SMS Terms and Conditions

By opting in to receive text messages from EverBlue Tours, you agree to the following:

Message Content
You may receive text messages related to trip updates, travel reminders, promotional offers, customer support inquiries, and other information relevant to your interaction with EverBlue Tours.

Message Frequency
The frequency of text messages may vary depending on your engagement with our services. On average, you may receive between 1 to 100 messages per week.

Potential Fees for SMS Messaging
Your carrier may charge fees for any messages sent or received, depending on your mobile plan. Standard messaging and data rates may apply. EverBlue Tours is not responsible for any SMS charges imposed by your carrier.

Opt-In Method
Customers can opt in to receive SMS messaging through intake forms on our website at everbluetours.com. Your consent is voluntary and will not be shared with third parties for marketing purposes.

Opt-Out Method
You can opt out of receiving SMS messages at any time by replying STOP to any message. To opt back in, reply START to any SMS message.

16. Contact Details

If you have questions or concerns about these Terms and Conditions, please contact us:

EverBlue Tours
Mailing Address: 1 Central St. #205 Middleton, MA 01949
Email: [email protected]
Phone: +1 (888) 819-4265

Privacy Policy

Last Modified: 1/7/2025

At EverBlue Expeditions, we value your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website, register for services, make a purchase, or engage in SMS communications.

What Information Do We Collect?

We collect information from you when you:

Register on our site.
Place an order.
Subscribe to our newsletter.
Respond to a survey.
Fill out a form.
Opt in to receive SMS communications.

When ordering or registering, you may be asked to provide your name, email address, mailing address, phone number, or credit card information. However, you may also visit our site anonymously.

What Do We Use Your Information For?

The information we collect may be used for the following purposes:

Personalize Your Experience: Your information helps us respond more effectively to your individual needs.
Improve Our Website: We strive to enhance our offerings based on feedback and information from you.
Improve Customer Service: Your information helps us respond more efficiently to your customer service requests.
Process Transactions: Your information will only be used to deliver the purchased product or service. We will not sell, exchange, transfer, or give your information to any other company without your consent, except as required by law.
Administer Contests, Promotions, or Surveys.
Send Periodic Emails: The email address you provide will be used to send updates related to your order. Unsubscribe instructions are included at the bottom of every email.
Send SMS Communications: When you opt in to receive SMS messages, we will use your phone number to send important updates, promotional messages, or reminders.

Lawful Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your data based on:

Consent: You provide clear consent for us to process your personal data for specific purposes (e.g., subscribing to newsletters or opting into SMS).
Contractual Necessity: Your personal data is processed to fulfill the contract (e.g., when purchasing a service).
Legitimate Interest: We process personal data in a way reasonably expected as part of running our business (e.g., improving website functionality).

Data Subject Rights (GDPR Compliance)

Under GDPR, you have the right to:

Access the personal data we hold about you.
Rectify any incorrect or incomplete information.
Erase your personal data (“right to be forgotten”).
Object to processing under certain conditions.
Request data portability in a machine-readable format.

You may exercise these rights by contacting us at [email protected].

California Consumer Privacy Act (CCPA) Compliance

If you are a California resident, you have the right to:

Know what personal information we collect and how it is used.
Request deletion of your personal data.
Opt out of the sale of personal information. Note: We do not sell your personal information.

To make any requests under the CCPA, please contact us at [email protected].

How Do We Protect Your Information?

We implement various security measures to protect your personal information:

We use a secure server, and all sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment gateway provider’s database.
Access to this data is restricted to authorized personnel with special access rights who are required to keep it confidential.
After a transaction, your credit card information is not stored on our servers.
SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes.

Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third party marketing purposes. We may share your information in the following circumstances:

Service Providers: We may share your information with our service providers who perform services on our behalf, such as marketing, customer services, or technical support. These service providers are contractually obligated to protect your information and use it only for services they provide.
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.

Contacting Us

If you have questions regarding this Privacy Policy, please contact us at:

EverBlue Expeditions LLC

1 Central St
Middleton, MA 01949
USA
Email: [email protected]
Phone: (888) 819-4265

SMS Messaging Terms and Conditions

By opting into EverBlue Expeditions’ SMS communications, you agree to the following terms and conditions:

Opt-In Consent: By providing your phone number and selecting to receive SMS communications, you expressly consent to receive text messages from EverBlue Expeditions regarding our services, promotions, or updates.
Types of SMS Communications
After obtaining consent, the following types of messages may be sent to you, depending on your interactions with our services:
- Customers and Guests: Updates related to trips, inquiries, or other relevant information.
- Job Applicants: Notifications regarding the status of your application.
- Appointment Reminders: Reminders about scheduled appointments or events.
- Example Message:
  “Hi [Customer Name], this is a reminder about your upcoming appointment with [Business Name] on [Date] at [Time]. We look forward to seeing you!”
  To opt out, reply “STOP” to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply “HELP.”
Message Frequency: You may receive up to five messages per month, though this frequency may vary depending on your engagement with us.
Standard Messaging Rates Apply: Standard message and data rates may apply depending on your mobile carrier and plan. These fees are determined by your carrier and may vary based on geographic location or type of message (e.g., promotional or transactional). EverBlue Expeditions is not responsible for any charges imposed by your carrier.
Opt-Out Instructions: To stop receiving SMS messages, reply “STOP” to any text message you receive from us. After sending the “STOP” message, you may receive one final confirmation text to verify your request. You can opt back in at any time by replying “START.”
Help and Support: For assistance, reply “HELP” to any message or contact our customer service team at [email protected] or (888) 819-4265.
Data Privacy: Your phone number and any other personal information provided as part of the SMS opt-in process will be protected in accordance with this Privacy Policy.
Service Availability: SMS messaging is available only to individuals with mobile devices on supported carriers.
Third-Party Services: SMS communications are facilitated through RingCentral. By opting in, you acknowledge that your information may be shared with this provider solely for delivering SMS communications.
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.